5 Messages
Device Won't Unlock
My Pixel 7 Pro was approved to be unlocked. I got the email that says:
Current status - Approved
We've approved your request to unlock your device. Here are the instructions to complete your unlock:
1. Insert non-AT&T SIM card. The notification "SIM card isn't supported" is expected.
2. Connect device with Wi-Fi.
3. See the notification "Carrier lock removed. The device can now be used on any network."
4. Go to Settings > Network & internet > Mobile network, and confirm the non-AT&T Mobile data enable
I have inserted an active T-Mobile sim, connected to Wi-Fi, but I'm not getting the unlock notification in step 3.
Accepted Solution
krylic
5 Messages
9 days ago
After numerous different chat agents, one finally knew enough to actually help me instead of throwing their hands up.
Wow, I'm so glad I don't have AT&T and have to deal with this abysmal customer service 😬
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JefferMC
ACE - Expert
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36K Messages
9 days ago
Does the phone work? If not, do you get some other message?
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ATTHelp
Community Support
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232.9K Messages
9 days ago
Hello @krylic,
We comprehend the situation, and we would like to get you all the help needed.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Hope this helps! Feel free to revert for any further questions.
Thanks for visiting AT&T Community Forums,
Gary, Community Forums Specialist.
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krylic
5 Messages
9 days ago
The phone does not work. It is carrier locked. I don't get any messages. Just the notification from step 1.
I contacted through chat. None of the support agents understand the process and are extremely unhelpful.
It's not account specific as I don't have an AT&T account (and I never will if this experience has shown me anything).
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