ESIM

Hello @Gonzmar6, we're here to help you convert your physical SIM to eSIM. Please follow the below steps to get started.

You can convert your physical SIM to an eSIM following these instructions: 

1. Go to Settings.
2. Select Cellular.
3. Select Add Cellular Plan.
4. Select Convert to eSIM.
   • Convert to eSIM screen appears advising their plan is associated to a physical SIM that can be converted to an eSIM.
5. Select Convert Cellular Plan.
   • Convert eSIM message displays advising customer once SIM is converted to eSIM it can be removed from the SIM tray.
6. Select Convert to eSIM.
   • Cellular settings screen appears, the phone number (cellular plan/eSIM) displays in the Cellular Plans section with “Request Sent” indicator.
   • The screen refreshes and the “Request Sent” indicator changes to “Activating”.
   • Once activation completes the “Activating” indicator disappears.
     • The physical SIM will be listed in the Cellular Plans section with “Converted to eSIM” indicator.
7. Complete test call to confirm service is working.
8. Discard physical SIM in old iPhone (it is no longer active).

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

CrystalS, AT&T Community Forums Specialist.