10 Messages
Harrassment from a private number issues still remain. New question.
Seems that the police department will only take these calls seriously if it is what they refer to as a "direct threat". So someone needs to literally threaten to come to my home and kill me. Otherwise, they will take a report and not do anything about it.
Can someone from AT&T tell me why private number calls do not appear in my phone logs at all?
I have filled out the form that I was directed to from AT&T and have heard absolutely nothing back at all. Someone could tell me why I have heard nothing back - that would also be appreciated.
I have already blocked private calls. That doesn't stop the voicemail messages. I have been told to change my phone number. Again, it appears that the person harrassing me has far more rights than I do.
I am not understanding why someone is permitted to continually call my cell phone, call me disgusting names at all hours of the day and night (sometimes at 3 a.m.), telling me I need to watch my back and there is absolutely nothing I can do to make this stop. Can someone from AT&T please address this directly, instead of pointing me to a form that I fill out and then no one gets back to me. I need actual help.
formerlyknownas
ACE - Sage
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118.4K Messages
5 months ago
First of all understand AT&T has nothing to do with your legal issues. They are a service provider. That's all.
It is likely the person who's contacting you is doing so from a virtual number. Like Google voice or Skype or many others. It means it doesn't have a physical carrier It's a call from a computer assigned number.
If you have no idea who is doing this, you're only option may be to change your number. And if you do change your number make sure that no one who might give it out has it.
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Lu1960
10 Messages
5 months ago
According to Google, incoming Google Voice and Skype numbers do show up in phone logs.
My service provider actually provides *77 services and *69 services on landlines, but nothing on cell phones. I'm not sure why that is. I'm also not sure why they provided me with a form to fill out and have done nothing about it. The provider is offering protections to customers with landlines, but not to wireless customers.
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hey there @Lu1960
Sounds like you've been through a lot, and we want to help change this experience for you. We would like to point you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, Please let us know, and we’ll be happy to help.
Thank you for visiting the AT&T Community Forums.
DavidA, Community Forums Specialist.
#17787777#17787777
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ATTHelp
Community Support
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232.9K Messages
5 months ago
HeyLu1960! We can understand that this would have been disturbing for you. We are really not happy with the experience that you are having right now. No worries, we are here to help you. What we suggest is that, you change our number as the calls you are getting are not stopping. Or you can DM us for us to check further.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : http://sm.att.com/7702164, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, Please let us know, and we’ll be happy to help.
Thank you for visiting the AT&T Community Forums.
Veronica C, Community Forums Specialist.
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Lu1960
10 Messages
5 months ago
Hi Veronica -- the link continually does not work. Go figure.
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dwill05
ACE - Master
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11K Messages
5 months ago
What link doesn’t work? The only link that @ATTHelp is giving is a link to the Contact Us page that also at the very bottom of this page.
https://www.att.com/support/contact-us/
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skeeterintexas
ACE - Expert
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28K Messages
5 months ago
Yeah, it works. https://www.att.com/support/contact-us/?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20240215033300_AT%26T+Community+Forums__COMMUNITY_12654187055
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hey there @Lu1960! Thank you for getting back to us. Since you mentioned that you were unable to access the link in the pervious message, we are attaching a new link for the Contact Us page below. Please use the new link, and use one of our communication channels to get the assistance you deserve.
https://www.att.com/support/contact-us/
Hope this information helps, and do let us know if you have any other concerns or questions for us in the future.
Thank you for visiting AT&T Community Forums!
Mike, AT&T Community Specialist.
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