How can I get AT&T to update their CNAM registry database to display my companies name??

Hi @allcareIT, we understand your concern, and let's get the help you need.

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Sorry, we are not an AT&T customer so we cannot access the Support link you provided to seek help.  Would like to leave this open for the community or At&T Support to respond here

@allcareIT  The support link works for me.  In any case, that is the only response that AT&T will provide on this forum, telling you to contact them via the methods on their support page.  They will not reach out to you directly.  In any case, this forum will close in a day or two.

HI Jessica, thanks for your response but we cannot do that as yy business is not an ATT Customer.  We Utilize Microsoft TEAMS VOICE and have updated their CNAM DB to display our company name but when we call ATT cell phones, the called ID does not display as our Company name.   It appears that the ATT CNAM database is still showing the wrong caller ID.   How can I get AT&T to update their CNAM registry database to the correct name? 

How long ago did you update it?

We made the update on June 5th.

Yeah I would give it till after the 4th knowing Microsoft and ATT.  They both are slow at doing most things but ATT for sure.  I did a change and it took a month to go thru.