How do I get help from a real person?

I’m not surprised

Hi @frustratedbeyondAcceptable, we're sorry to hear that you’re having trouble. We're here to help you. 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page-https://www.att.com/support/contact-us/, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help”.

We hope this information helps!

Thank you for visiting AT&T Community Forums.

Sia, AT&T Community Specialist.

If you post what your issue is (without posting any personal information) we may be able to offer some advice and/or guidance based on our experiences.