Need QR Code to set up eSim

What type of SIM are you trying to set up?  Prepaid or postpaid?  Are you trying to do this in the U.S. or in a foreign country?  You can’t activate an AT&T SIM unless you can connect to the U.S. AT&T cell network, which means you have to do it in the U.S.

Thank you dwill05.

I am following directions on ATT's site - for two hours.  I have cellular wireless service (over 20 years) and want to activate eSim for thee first time.  Today I purchased eSim

Service for Portugal.  We are leaving in two days.  I started contacting ATT about this process for two weeks now.   I am in Colorado, USA.

What else can I tell you?

What do you mean you purchased eSIM service for Portugal?  AT&T doesn’t sell SIMs for foreign countries.  Not sure the relevance of a Portuguese eSIM to what you’re trying to do.  You bought a eSIM for US AT&T correct?  And you’re trying to activate the eSIM you bought for US AT&T while you are still in the US, correct?  Was the eSIM  you purchased for prepaid or postpaid service?  What phone, and is the phone unlocked?  If you’ve had cell service for 20 years, why are you getting a new eSIM?

I thought you were asking about the International eSim service I purchased. 

Sorry.  I purchased International prepaid eSim service from a company called, Airalo, today not ATT.  I have not specifically purchased anything called eSim in addition to the cellular service from ATT. The ATT instructions said to go to Settings on iPhone/Cellular/Add eSIM. Use QR Code.  I cannot see a QR code.  The Phone 13 Pro I own fully and it is not restricted for eSim. It is unlocked.  My apology I thought buying an additional eSim for International travel would be called buying an additional or new card.

Yes, I am trying to activate the eSIM I bought with my iPhone from Apple and my continuing cellular service from ATT.

I am still in the US and leave the country on the 5th of March.  

Hi @picchic2024,

Thank you for reaching out to us!

We'll be delighted to help you activate your eSIM. Let's get the help you need!

We would recommend you to follow the below steps to activate your eSIM.

1. Make sure your device is connected to Wi-Fi or cellular service.

2. Go to Settings, then select 'AT&T plan ready to be installed'.

3. Select Continue.

4. Your eSIM will now download and install.

For more information you can follow this article on ⁠how to activate your eSIM.

Phone not accepting texts or calls? Try one or all of the following

• Power cycle your device
• Reset the network

Still having trouble. Sign in to our Troubleshoot and Resolve and follow the prompts.

We hope the above information is helpful. Please feel free to contact us for further queries!

Thank you for choosing AT&T!

Sarah, AT&T Community Specialist.

So if I understand you're still somewhat confusing post you are in the United States you have AT&T service you are keeping your AT&T service.

You have purchased a QR card for a Portuguese service provider and are trying to add that information to activate Portuguese service on your iPhone while you are still in the United States.  

Yes ?

If that Portuguese service provider works anything like AT&T prepaid, you have jumped the gun and you should be waiting until you land in Portugal.   You have to be able to connect to the carrier to activate service, pay for service which means you have to be in their country.

But that's only a guess. In order to know how their service works and how it can be added to your phone you have to ask that service provider, not AT&T

 Have you tried the Airalo instructions below on setting up Airalo eSIM.  

https://www.airalo.com/help/getting-started-with-airalo/how-do-i-install-an-esim-on-my-ios-device

Hi @picchic2024, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums.

Vanshi G, AT&T Community Specialist