3 Messages
Not eligible for unlock
My phone has been paid off for years and I meet all the requirements to unlock my device but it keeps telling me I not eligible, and it gives me no reason for why.
3 Messages
Fl_retire
ACE - Professor
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3.1K Messages
5 months ago
What is the make and model of the phone and does it have active service? If it no longer has active service have you selected NO as active number and enter the IMEI
Unlock your device
Enter mobile number or IMEI
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hannaham
3 Messages
5 months ago
I have a note 10+ and active service with att.
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hello @hannaham,
We hear you, and understand how important it is to be able to unlock your device.
Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network. AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days. You will find information on how to unlock your device and answers to most questions below.
How To Request A Device Unlock
If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances you may need to use another browser.
To check status of your request
General Requirements for All Unlock Requests
eBay & Non-AT&T Purchases
If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request.
Postpaid Customers
Prepaid / GoPhone®
Non-AT&T Mobility Customers
Deployed Military Personnel (Current AT&T Customers Only)
Important:
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
Let us know if this helps.
Thank you,
Jessica D, AT&T Community Specialist.
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hannaham
3 Messages
4 months ago
That did in fact, not help at all. I read through that before and saw no reason not to be able to unlock.
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formerlyknownas
ACE - Sage
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118.4K Messages
4 months ago
1. Are you sure the phone is locked to AT&T?
Given its age, it may have been previously unlocked. Or if you purchased it from a third party, like directly from Samsung, or from Best buy, it may not be have been locked.
Just because your account says unlock eligible, does not mean the phone is locked.
Just because it boots with an AT&T boot screen, does not mean it is locked.
2. Is your account still paid up and in good standing? If your account is passed due, or has a history of past due or late payment arrangements, make sure your current bill is paid and then request the unlock.
3. Are you using the correct information to unlock the phone, including your four to eight digit passcode? Account owners name? You filled in the yes bubble, and related phone number? You have filled in the IMEI correctly and carefully?
4. If everything checks out and you are still unable to get the phone unlocked file a better Business bureau complaint online. The complaint is forwarded back to AT&T and somebody from upper management will contact you.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @hannaham,
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our contact page here: https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help.
You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for visiting the AT&T Community Forums.
David, Community Forums Specialist.
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