Contributor
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2 Messages
pressing 1 for voicemail gets me a number not in service recording
I transferred my number to a new phone and I had to get a new sim card. I tried to access my visual voicemail and it says it cannot find account. When I tried pressing 1 to get voicemail I get a "number not in service recording. I have tried the troubleshooter. Most times it asked me if I want the troubleshooter to apply a fix for me it brings up an apple phone on our account - not my Samsung Galaxy 21. My only option at the point is to choose the "No it did not fix the issue button". Any ideas on how to fix it or what number to call to get help fixing it.
formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
Of this forum is customer populated only. To get assistance to reset your voicemail, or get your visual voicemail working properly again you'll have to contact AT&T directly. The contact us link is at the bottom of this webpage
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @Jimsair,
Thanks for reaching out to us, and we're right here to clear things up for you.
Reset your voicemail password online
Also, for more infromation on the voicemail please refer to this link.
Hope this information helps, if there is anything else do get back to us.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialis
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