Unable to use ActiveArmour on my phone.

Hello @angelsong77, we're here to help you with the ActiveArmor App and hotspot issue.

What is the make and model of your device? This is so we can offer specific device support.

What is the actual error message you receive? This will tell us that support is needed.

Please let us know so that we can get your hotspot and ActiveArmor working.

Thank you for visiting AT&T Community Forums!

CrystalS,  AT&T Community Forums Specialist.

Thanks for replying.

Make: Samsung Galaxy S21 5G

Model number:  SM-G991U

One UI version: 6.0

Android version: 14

Kernel version: 5.4.233-qgki-27920455-abG991USQSAFXC4

I don't get an error message. When I turn on ActiveArmor, it disables my Hotspot. When I turn ActiveArmor back off, my Hotspot is reenabled. I use my Hotspot for only two things: my Android car radio and my laptop when I have no internet. I don't know if it is a settings issue or a software issue.

Best Regards,

Mark E Jeffries

Hey @angelsong77. Thank you for reaching out to us. We understand the urgency of having your mobile hotspot available and we're here to help you in any way possible. 

We'd recommend you to try this work around :   

• Open the Network section and Turn off Safe Browsing. This should allow other devices to connect to the smartphone as a mobile hotspot.

You do have the ability to remove the AT&T ActiveArmor mobile security app. Please visit this link: https://www.att.com/support/article/wireless/KM1252909/ to learn how to downgrade, deactivate, or uninstall the app from your device.

Just uninstalling the ActiveArmor mobile security app doesn’t remove the service from your account. It also won’t stop network-based fraud blocking or billing for AT&T ActiveArmor advanced mobile security. You must complete all steps to stop billing and remove the service:

• Use myAT&T or your app store to downgrade from ActiveArmor advanced and remove the subscription from your account:
  
  You have to downgrade from AT&T ActiveArmorSM advanced mobile security the same way you signed up for it. For example, if you subscribed from your iPhone®, you’ll have to cancel your subscription in iTunes:
  
  1. Open AT&T ActiveArmor mobile security and go to Settings.
  2. Tap Account. If you have an iPhone, choose Subscription.
  3. Select Free.
  4. Follow the prompts.
  5. Cancel your subscription through your device app store or your myAT&T account.
  
  This will remove the ActiveArmor advanced mobile security subscription from your account. You’ll still have access to all free features.
   
• Deactivate ActiveArmor and remove the service:
  
  1. Go to Settings in ActiveArmor mobile security.
  2. Tap Account and choose Remove Service.
  3. On an Android phone - select AT&T ActiveArmor mobile security.
  4. Tap Remove to finish up.
  
   
• Uninstall the app from your device:
  
  1. Use myAT&T or your app store to downgrade from ActiveArmor advanced and remove the subscription from your account.
  2. Deactivate ActiveArmor and remove the service.
  3. Uninstall the app from your device.
   

Was this information helpful? Please let us know, so we can assist further if needed!

Thank you for visiting the AT&T Community Forums.

Robin, AT&T Community Specialist

I think that you have misunderstood my question. I have had ActiveArmor uninstalled from my phone for over a year. My question is, how do I use both at the same time?

Hey there @angelsong77,

Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for visiting the AT&T Community Forums.

Robin, AT&T Community Specialist.