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Contributor
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3 Messages
Unlock request denied, paid in full from seller off craigslist
I bought a phone from someone online so I could use it when I go to Iran in a few days and when I tried using it it said that I needed an unlock code. I put in the request online and it was denied so I called customer service and they said they can't unlock it unless I use it for 6 months. I explained that I bought it from someone on Craigslist and I can't return it And I'm leaving the country and they wouldn't help me and eventually hung up on me!!
I called back and spoke with someone and explained that I got hung up on and the other problem and they started to help me get it unlocked and we got disconnected and I wasn't able to get that person back on the phone and nobody will help me.
PLEASE SOMEBODY help me out to figure this problem out. I'm leaving soon and I'm out $100+ and I can't return the phone or get ahold of the seller and couldn't return it anyways. I'm stuck and need help and this is my only option.
I called back and spoke with someone and explained that I got hung up on and the other problem and they started to help me get it unlocked and we got disconnected and I wasn't able to get that person back on the phone and nobody will help me.
PLEASE SOMEBODY help me out to figure this problem out. I'm leaving soon and I'm out $100+ and I can't return the phone or get ahold of the seller and couldn't return it anyways. I'm stuck and need help and this is my only option.
ATTHelp
Community Support
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232.9K Messages
7 years ago
Hello @ShadZani,
Welcome to the Community Forums. I can understand how important it is to get your device unlocked. I would be happy to go over our eligibility requirements.
I would be happy to check the IMEI of the phone for eligibility. Please send us a private message to @ATTCares with your full name, contact number, and IMEI of the device.
I look forward to hearing from you, and please have a great day.
Jessica, AT&T Community Specialist
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Constructive
Former Employee
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32.9K Messages
7 years ago
Never buy phones off craigslist or any other site for that matter people lie to sell what they dont want or need and leave you out of the money
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