2 Messages
Visual Voicemail App not working
I have the new Samsung S24 Ultra 5G phone.
Problem is I installed the ATT Visual Voicemail app, but cannot move past or continue beyond
the first page of the app (frozen) to continue the installation. (see image below)
Have been back and forth with ATT support, ....installed, reinstalled the app, cleared cache, data, reset phone, have latest software update etc...to no avail.
It appears there is a glitch with the current version of this app with the new Samsung phone. Or is there a conflict with 5G?
Are you aware of this problem...is an updated version of this app available to resolve this issue?
P.S. note I have used this app successfully with my prior Samsung Note 10+.
Ellen H
ATTHelp
Community Support
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232.9K Messages
27 days ago
We understand that you’re having trouble with the Visual Voicemail app on your new Samsung Galaxy S24 Ultra 5G phone. Let’s troubleshoot this issue! Here are a few steps you can try:
Clear Cache and Data: Go to Settings > Apps > Visual Voicemail. Force stop the app, then click on Storage. Clear both the cache and data. Afterward, open the Visual Voicemail app again; it should prompt you for necessary permissions.
We recommend you to upgrade your phone to the latest version as this ensures all apps are running on the latest software version by going here: https://www.att.com/support/article/wireless/KM1070617/. Also, check for any AT&T Visual Voicemail app updates that may be needed, you may also need to reinstall the app if the app did not come pre-installed on the device.
Verify Internet Connection: Ensure your phone has a signal, as Visual Voicemail relies on an active internet connection.
Please go through our article here: https://www.att.com/support/article/wireless/KM1009152 to set up Visual Voicemail on your smartphone.
If you still have trouble getting through, get a step-by-step help for the voicemail here by running real time diagnostics once you sign-in: https://www.att.com/support/ts/wireless/Voicemail
Check Regular Voicemail: Sometimes, regular voicemail may interfere with Visual Voicemail. Make sure your regular voicemail is set up correctly.
We hope this helps! Give these steps a try, and hopefully, your Visual Voicemail will start working as expected!
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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ehwalker11
2 Messages
22 days ago
Thanks for your response but none of your suggestions have worked.
ATTHelp
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The issue appears to be with the app itself. After installing from the Google Play Store, It will not allow me to progress beyond the first page of the screen. (the image I had provided in my first message). It appears to be a compatibility issue with this app and the new Samsung Note S24 Ultra.
Please note that with my previous phone, the Samsung Note 10+ - the app works fine. Can you verify with the developer of this app - or is there another ATT Visual Voicemail app I should be using?
Thank you.
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ATTHelp
Community Support
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232.9K Messages
22 days ago
Hi @ehwalker11, we understand your concern, and we're here to help you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Susan, AT&T Community Specialist
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