voice mailbox locked.

Hello @yayi1. Thanks for reaching out to us about unlocking your voicemail. We can help!

Try these steps to regain access to your voicemail:

1. Go to your account overview and open My wireless.
2. Scroll to My Devices & add-ons and choose the device you want to manage.
3. Select Manage my device.
4. Look in Device options & settings, choose Reset voicemail password, and follow the prompts.

Let us know if you are able to regain access with these steps. If not we will be initiating a DM for you.

Looking forward to speaking with you!

Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist