AT&T Community Forums

Voicemail Issue - Wireless Customer Not Available

My nephew is on my account. He tried to access his voicemail and received a customer not available message. Would not surprise me that he never set it up and now it is gone. Will I need to contact ATT with his phone in hand or would he be able to. I am still paying a monthly fee for his voicemail so it would great if it actually worked.

Responses

MildlyBothered

147 Messages

2 months ago

No fees for voicemail, just comes with the plan. If you have the app:

Go to account overview and open “my wireless”
Scroll to “My devices & add ons” and choose the device you want to manage
Select “Manage my device”
Look in “Device options & settings”, choose “reset voicemail password” and follow the steps

If you do not have the app, call 611 from an AT&T phone, ask for loyalty and retention, then ask for the voicemail password to be reset.

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Fl_retire

ACE - Professor

•

3.1K Messages

2 months ago

If you do not setup voicemail within 60 days of activation of phone number it is removed. You will have to call AT&T to have it added back and then it has to be setup.

Link below with info,on setting up voicemail.

https://www.att.com/support/article/wireless/KM1008685/

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