AT&T Community Forums

Voicemails deleted

All of my voicemails were deleted today and I want to get them back. I did not delete them so I don’t know how this happened.

Responses

ATTHelp

Community Support

•

232.9K Messages

2 months ago

We understand the importance of being able to hold on to your messages. Let's help shed some light on how to recover deleted voicemails, @Esthertaylor.

Voicemails can only be recovered during a call to your voicemail system. Once you end the call or exit the voicemail system, deleted messages are gone forever.

To recover a deleted voicemail message while still on your call with the voicemail system:

Don’t hang up!
From the Message Playback menu, press 1.
Press 9 to Check Erased Messages.
Press 9 to Save a message to your voicemail box.
Press 7 to delete it again.

Recover deleted Visual Voicemail message

If you accidentally delete a Visual Voicemail message, you may be able to recover it:

The ability and steps to recover deleted Visual Voicemail messages depends on your make and model of smartphone.
Visit Device Support to view tutorials for your smartphone.

Hope this information helps!

If you have further questions, please reach back to us here.

Thank you for contacting AT&T Community & Forums,

Ken, AT&T Community Specialist

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