1 Message
Why won't my video call work
I've tried to make a video call and each time I get a message on the screen that says: Video unavailable. Connected as a voice call.
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Accepted Solution
Official Solution
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @Triciab22Let's look into why you're experiencing complications while video calling.
We recommend you visit our wireless support article and select "Fix an Issue". Then choose your device and navigate to Connection>Phone Calls and allow the troubleshooting to begin. This tool will provide you with our top solutions.
Please let us know if our troubleshooting tool was able to discover why the video calling feature isn't available on the device.
Thank you for reaching out to the AT&T Community Forums!
CrystalS, AT&T Community Forums Specialist.
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