AT&T Community Forums

"You tried to unlock your device too many times, Please try again after 24 hours" It's been 48 hours and still same message

I am the original owner and paid off the device. This is an AT&T phone and I still get this message when I try to submit a request. I will be leaving the country for vacation and will need to unlock my phone in order to use it with international carriers. Please help.

Responses

ATTHelp

Community Support

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232.9K Messages

5 months ago

Hi @Cristinri, we understand you would like to get your device unlocked in time for your vacation, and we're here to help with this.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Please reach out to us here if you are in need of further help and we'd be happy to assist you.

Thank you for visiting AT&T Community Forums.

Andrew, AT&T Community Specialist.

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Fl_retire

ACE - Professor

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3.1K Messages

5 months ago

@Cristinri If your phone meets the requirements for unlocking you can file an online BBB or FCC complain which will be forwarded to the Office of the President and they should contact you.

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