Bad experience switching from T-Mobile to ATT

Your management of Prepaid really stinks. Everything along the way was a roadblock. I'm extremely frustrated.

The SIM card in Best Buy was twice the price of online. Why? So, I ordered online. I also requested porting my phone number to ATT at that time.

I got the card and there are conflicting instructions online and with the card about the order of inserting the SIM card.

I put the card in and the website would not let me create an account. Which of three websites for Prepaid? I called ATT support and the representative had to change something before I could create my account. I created the account. Wow, the password requirements are old-timey.

Also, the number wasn't ported but the rep could quickly do that while I was on the phone. Why would nearly a week go by with no message about the port and then the rep could easily do it quickly? Why isn't that part easily accomplished online.

Then I tried to pay online while on another phone with the rep. It said my card was declined. I tried a couple of times. The rep said it doesn't work due to a bug in your system. I asked when it will be fixed. Never!

I was told I had to go into a local ATT store to pay!! What??? That's (Edited per community guidelines). 

I went in and found out that my credit card was blocked because of multiple payment attempts. Alerts on my wife's phone presented fraud alerts.

I had to call my bank, clear that.

The store people were not great but the manager finally figured out how to pay. They don't like Prepaid. It took about 30 minutes.

I was told that I would never be able to pay online (phone rep), so if I don't sign up for an annual plan, I would have to visit the store every month to pay. I don't like auto-renew plans and I opt-out whenever that is needed. So, I signed up for the annual plan.

No, I don't want any help as a result of this experience. I want to communicate that ATT's process is really messed up.

At least I can take some comfort in how T-Mobile automatically terminated my account within minutes of the number port completion.

It's funny that the survey I filled out after the process asked a multiple-choice question about how I would have liked to accomplish all of this. Of course, I would like to accomplish ALL of it online. That wasn't a choice! Ha! There are choices like, start online, then go to a store. Go to a store to do all of it. Phone and then go to the store. Why isn't ATT able to accomplish all of this with online software? With all the providers I've had over the years, T-Mobile, StraightTalk, TracFone, Verizon, I've never had to go to an actual store! Now that I think about it, the last time I was in a store actually was the same ATT store about 20+ years ago when I got one of the first Samsung Galaxy Tabs that could have mobile data. It was ATT and it was the same store (well, the store was smaller then, but I remember the same location).

Yeah, I'll be looking at other providers in a year.