Contributor
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3 Messages
Help cancelling pre-paid account from Australia!
Desperately seeking help and advise as I can't get in touch with AT&T directly from Australia.
I was in the States for a three week holiday and bought a pre-paid US$65 service for my Australian cell phone. I researched this before leaving home and read all the information. I was guaranteed by the store assistant in Austin TX that it was a one-off payment, and that when I left the country I didn't need to do anything to stop or cancel the account.
I have just discovered that I have been charged, via debit card, for April and May (I left the US on March 30). I didn't sign-up for Auto Pay.
There is no online chat for Pre-Paid and I can't find a simple email address to contact AT&T.
I believe this is an unauthorised payment and have details from my bank to stop it in the future, but I need AT&T to help with this process AND reimburse the last two payments.
Any help and advise greatly appreciated.
formerlyknownas
ACE - Sage
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118.4K Messages
6 years ago
Your best bet is cancel the card used for payment. If seems auto pay was ON.
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formerlyknownas
ACE - Sage
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118.4K Messages
6 years ago
Hey, we just got a reply from Support on this...
Try this first:
Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.
Inside the U.S. - 1-800-901-9878
English and Spanish spoken. It's possible - depending on the agent they reach - they may be transferred within the company.
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DariaW
Contributor
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3 Messages
6 years ago
Thanks for the tip @lizdance40
As soon as I can manage the time difference to call the U.S (we're 14 to 17 hours ahead!) I'll get right on it and follow up here.
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formerlyknownas
ACE - Sage
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118.4K Messages
6 years ago
@DariaW
So its already tomorrow there,..gotcha. 😉
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