New Member
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5 Messages
Will I get the prepaid service charge refunded if I never activate the prepaid sim card?
If I order a device online and pay the initial month's prepaid service, will I get that service charge refunded if I return the sim card without activating it?
Accepted Solution
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Former Employee
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32.9K Messages
3 years ago
No prepaid does not refund ever
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ThanksForYourTime
New Member
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5 Messages
3 years ago
Essentially I was going to buy the Moto One 5G Ace now that it is on sale for $129.99 and use it on my postpaid AT&T account. I contacted customer service/sales to see if I could buy the phone on sale, and never utilize the prepaid service. They indicated that I would be refunded for the initial month prepaid charge if I never activated the SIM card... However, she was unable to provide me any concrete documentation on that particular refund policy. Ultimately the extra $65 for the one month of prepaid service I would not use made buying that particular phone no longer worthwhile to me, as better options exist for $230 - $300, and they will have security updates supported for longer than the Moto. Thanks for clearing it up!
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