1 Message
ATNT Service says searching or Emergency Calls Only
I recently Bought a S21 Ultra as my old phone became no longer supported on the ATNT network. It has been working great until yesterday where i lost service. I have signal bars but for the past day it has been either searching or saying Emergency Calls Only. I have tried resetting network settings, removing simcard, restarting the phone, and even converting my simcard to esim and I still have nothing.
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @Luccadc, we hear you and understand the importance of staying connected. Let's get the help you need!
Here are a few reasons for signal loss or bad signal in general:
This could a location problem. Some outskirts and rural areas get less to no signal as towers maybe located too far off for the frequencies to reach those specific areas, which could be this case. Speaking about frequencies, there are various external devices that interrupt signal strength at your home, devices such as microwaves, refrigerators, washing machines, all run on the same electromagnetic wave length as your mobile carrier. That said, this is prime for service disruption that is undiagnosed.
You can look into our Troubleshoot and Resolve Tool on our website to get in depth review of all your devices. By logging in with your myAT&T account, and selecting the proper service, you can get personalized troubleshooting steps and diagnostics for your signal issues.
You can also take a look at our Network Coverage Map by yourself, to check for a possible outage.
We hope the above-mentioned troubleshooting steps alleviate your concern! Please do let us know if you require any further assistance.
Please reach back to us here if this situation persists.
Thank you for contacting AT&T Community & Forums,
Ken, AT&T Community Specialist
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