AT&T callers unable to reach Ring Central phone numbers

Makes sense, but I don't have an ATT account so I cannot get through their system.  It is starting to look like it is a route problem.  We are new with RC and just ported our numbers to RC on the 7th.  Its possible this was a problem starting then and I just didn't know it.  There are no public tools that I know of that will let me troubleshoot this and I know no way to get to AT&T without an account.  You would think that the people who ported the numbers and RC who now have the numbers would have a back channel to look at and resolve it.  I reported this issue almost 36hrs ago at this point with no resolve.  I will gladly post the outcome at some point

Hi @RSoltes,

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact us page https://www.att.com/support/contact-us/, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Please reach out to us if you're need of further help!

Thank you for contact AT&T Community Forums.

Andrew, AT&T Community Specialist

Hi Andrew, thanks for the response.  The thing is I am not an AT&T customer and do not have an account.  The problem is Our Business is using Ring Central and we are being told by some of our customers who use AT&T that they cannot get through to us and when they call they get a Fast Busy.  RC is saying they are not even seeing the call in their logs and they are saying it is an AT&T problem.  That may or may not be true but I cannot talk to AT&T without an account :(  I don't know how to chase this down???

I appears this issue is not specific to my install.  I am being told that this issue is related to AT&T connection to VoIP solutions in the Cleveland area.

While I was unable to reach an AT&T support representative directly, the issue appears to have been addressed.