3 Messages
AT&T carriers calls not able to come through on RingCentral lines
We use RingCentral for our business phones and since about 1 pm yesterday, no calls are coming through from customers with AT&T. Other carriers calls are coming through. They’re getting a “your call cannot be completed at this time” message. I’ve seen many posts for this issue but wondered if anyone actually knew what to do to resolve the issue?
Accepted Solution
ATTHelp
Community Support
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232.9K Messages
25 days ago
Hello @AmandaVEX, we hear you and understand the importance of uninterrupted services.
Let's get the help you need!
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your Business Account, please review our https://bizcommunity.att.com/ and choose the best option to reach out to us. Thank you for choosing AT&T.
Thank you for contacting AT&T Community & Forums,
Ken, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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118.4K Messages
25 days ago
This is a customer populated forum. The only response you're going to get from AT&T is to contact them directly.
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AmandaVEX
3 Messages
25 days ago
I have contacted them directly, with my own at&t account as my cell is affected as well but that's the only phone they can troubleshoot, not the mass issue. They've determined it's a voip routing issue but I have no resolution and am still not receiving business calls from at&t phones. Seems to be a long occurring problem and I wondered if anyone has actually had the issue resolved and what fixed it.
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AmandaVEX
3 Messages
25 days ago
It's not an account specific issue, however I was only able to report to at&t as account specific. It's already been reported to at&t to no avail. It's an issue with all at&t cell phones not being able to call ringcentral phone numbers. What I'm looking for is an answer from other customers who have experienced this (and they have as I've seen several posts on the matter) and what finally resolved the issue for them so that I might have more info to go on for what I need to do next. None of the posts I've seen stated what the outcomes were and that is the information I'm looking for.
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