New Member
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2 Messages
Att phones all over cannot call ring central lines
We have confirmed that there is a nationwide issue with AT&T not being able to call out while using cellular to any business utilizing RingCentral as a phone company. Does anybody have any advice on how to deal with this? Ring Central says it’s AT&T’s problem and AT&T says to reboot your phone. We have confirmed it’s everybody we know that has an AT&T phone.
ATTHelp
Community Support
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232.9K Messages
1 year ago
Hi there @Richmarino75, we're here to look into what's going on with regarding calling businesses that use RingCentral.
We'd like more context about what you're experiencing, as so we can look into our options for making this right. Please answer the following questions for us:
Please share this information with us, so we can determine what needs to be done regarding this issue.
Dylan, AT&T Community Specialist
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Graham90
2 Messages
11 months ago
This is an ongoing issue that happens every few weeks between RingCentral & AT&T wireless callers.
Both support says it's not them.
Seems like this has been an issue for many years according to some of these posts.
(edited)
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Jchristani
5 Messages
3 months ago
It seems like this is happening again. We use RingCentral and are having reports that ATT&T wireless customers are getting a busy signal when trying to call in. Is there something that can be done to resolve this? It is causing a pretty serious disruption to our business.
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Richmarino75
New Member
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2 Messages
3 months ago
Hi, hopefully AT&T will do something about this. It happens about once a month we probably lose $10-$15,000 every time it happens.
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