New Member
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7 Messages
At&t policies and procedures with a privacy line question
I would like to inquire about the policies and procedures of AT&T concerning the usage of third-party SIM cards. Is it possible for customers to conveniently purchase any compatible SIM card from a retail store for use with your services? If so, are there any specific limitations or restrictions in terms of network compatibility to be aware of?
Accepted Solution
formerlyknownas
ACE - Sage
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118.4K Messages
6 months ago
Huh?
Either it's an AT&T SIM card or it's not.
If you were asking about MVNOs like cricket, net10, boost, and a dozen other MVNOs, those are separate businesses. Any agreement is through them not directly with AT&T.
If you purchase an AT&T SIM card from a third party retailer like Walmart, Target, Best buy, you're still signing up for AT&T service with the same responsibilities that are outlined in AT&T's customer agreement. With the same access to service plans that are published on AT&T's website.
If your question is regarding device compatibility. Then ask a device question. Make model or better yet run the IMEI on the checker for whichever network it is you're looking at. And what works on AT&T may not be accepted by net10, red pocket, consumers etc each network has its own requirements because it is run as a separate business.
https://www.att.com/buy/byod/identify?devicetype=phone
If you have a less nebulous question, please get to the specifics, because generalizations will not get you an accurate answer.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello there,
Thank you for reaching out to us. We understand your concern regarding the compatible service, let's get the help needed.
If you pay off the device and unlock it or get your own device which is unlocked you can use any sim cards which are compatible with the device.
Please feel free to reach us if you have any other concerns.
Thank you for contacting AT&T Community Forums.
Kevin, AT&T Community Specialist
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