Coach
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2 Messages
AT&T throttling settlement 11.6.19
I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling.
How will ATT improve its service to those of us paying for unlimited data but constantly can't connect? Over the past 5 years, I've called ATT Customer Care too many times to count and spent so many hours on the phone running inside and outside of my house to even stay connected to the rep., trying to get wi-fi, cell, wi-fi calling - anything - to work. I've been told the 2 towers close to me are being de-graded because of 5G, 3G is not being served, but their 4G isn't strong enough. I was finally told last month that I "can't expect my service to get any better." I pay for 5 lines all with unlimited service. I live in a city of 120k population that is expanding by about 5k per year, there are 2 towers close to me, my router is in a window hard-wired to my TV, and my speed is usually 300-400 mbps.
When will ATT provide the service to its customers that we have been paying for all these years?
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
This lawsuit and settlement only applies to customers impacted by the old 5GB throttling policy, which ATT abandoned 5 years ago. It has nothing to do with service over the last 5 years since they terminated the 5GB throttle policy. Whatever your issues are, this settlement won’t help. My data service is just fine. If your data speeds and connectivity are that bad, why are you still a customer?
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formerlyknownas
ACE - Sage
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118.4K Messages
5 years ago
1. It was a fine for not adequately notifying customers of it’s throttle policy. The fact it throttled where it did wasn’t actually the reason for the suit. Part of the “win” is the network management policy has to be prominently published. I can’t say that At&t is doing that well with it’s capped plan or it’s limited hotspots.
2. If you have ANY plan and can’t connect, you’re with the wrong carrier and should switch. No carrier can or is legally require to provide service everywhere. What you describe isn’t data throttling if calls and text can’t go through, that a ‘no service’ area.
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Fl_retire
ACE - Professor
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3.1K Messages
5 years ago
This affects customers that had unlimited plans prior to 2011. $60 million divided by 3.5 million customers is a little over $17.00 in bill credit. Lawyers were the big winners.
https://www.cnn.com/2019/11/05/tech/att-settlement-misleading-unlimited-data-ftc/index.html
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formerlyknownas
ACE - Sage
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118.4K Messages
5 years ago
@Fl_retire Wouldn’t all customers who had that plan right up until the changed the notification policy, which was 2015 be eligible?
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Fl_retire
ACE - Professor
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3.1K Messages
5 years ago
@lizdance40 Think I read that they had changed the notification of throttling earlier. I had the old Nationwide 450 with unlimited data and did not change to the Unlimited Plus talk, text and data until the 2nd price increase for the Nationwide plan which made the 450 plan the same as the new Unlimited Plus Plan that included text that the Nationwide charged and had limited daytime minutes.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
True but since ATT quit offering that plan in 2011, the only customers that had it when the policy changed had it since 2011 at least.
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treasureseeker7
Contributor
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2 Messages
4 years ago
I have been a customer over 25 years and I'm disappoinged I received a little over $12 in credit. I definitely was a customer during the time and I was paying $25-$30/mo for unlimited data. The FTC, lawyers and AT&T were the winners. Corporate and government entities do it right in front of our faces!
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Mlpo
New Member
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2 Messages
4 years ago
Former AT&T customer who was throttled. I have moved since my AT&T days and have yet to get a check. What do I do?
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