Can't make or receive calls but data works

Multiple people, including myself have not been able to make or receive phone calls all day. Data works and text works but we can't make a single phone call.

I am in Macomb, Michigan.

I have between 1 and 2 bars of service.

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Accepted Solution

Official Solution

ATTHelp

Community Support

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232.9K Messages

2 years ago

Hello @justin0501, we are here to help with your connection.

First we'll need a few more details, such as the exact phone you have and the ZIP code you're located in. This will enable us to provide you more assistance and to check the towers in your area.

A common issue is that some or all LTE service may be toggled to ‘off’ within the device settings inadvertently. This can cause both voice and data issues depending on the device.

To Resolve:

First: Determine if the device is “HD Voice-capable” (a.k.a. “LTE Calling”, “VoLTE”, or “Voice over LTE”)
- If no, you will need an HD Voice-capable device
- If yes, but not AT&T branded, you may need to update the device software.
Second: For those experiencing loss of Voice and/or Data service, check the following settings and then power cycle the device.
- Apple - based on iOS version:
  - Settings->Cellular->Cellular Data Options->Voice & Data->LTE (select LTE option)
  - Settings->Cellular->Cellular Data Options->Enable LTE (select LTE option)
  - Settings->Cellular->Cellular Data Options->Enable LTE->Voice & Data (select Voice & Data option)

- Android
  - Go to Settings > Connection > Mobile networks > Enhanced LTE services and select on.

Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network.

You can also try our AT&T Troubleshoot & Resolve, select your device from the list, and then choose Phone Calls under Service/network issues.

If it’s still not fixed after following those steps, I recommend using our Wi-Fi Calling service. This will enable you to have service as long as you are connected to your home Internet. Not all devices are yet compatible, but the most popular ones are! If the problem is an outage, it’s typically resolved within 24 to 72 hours, and rest assured our engineers are working on it diligently!

We look forward to hearing back from you and getting this resolved!

Mellira, AT&T Community Specialist

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ATTHelp

Community Support

•

232.9K Messages

2 years ago

We'll be happy to help get you connected again @justin0501.

There are two measures we can begin with:

Make sure your device software is up to date. Plug your device in to power and connect to the Internet with Wi-Fi, then:
- For iPhone: from the home screen select the Settings app > scroll to and select General > select Software Update. If an update is available, select Download and Install then follow the on-screen prompts.
- For Android: go to Settings > Software update > Check for updates, then follow the on-screen prompts to download and install the update.
You can try resetting your network settings. This will delete all network settings, returning them to factory defaults.
- For iPhone: from the home screen, select the Settings app > scroll to and select General > Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.
- For Android: select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

If this doesn't work for you, we'll need a few more details, such as the exact phone you have and the ZIP code you're located in. This will enable us to provide you more personalized guidance and to check the towers in your area.

We look forward to hearing back from you and getting this resolved!

Darais, AT&T Community Specialist

0

formerlyknownas

ACE - Sage

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118.4K Messages

2 years ago

On what phone models?

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justin0501

New Member

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2 Messages

2 years ago

It's not my phone, it's the service in the entire area. Multiple people with many different models of phones, Androids, iPhones, ect are having the same problems.

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Can't make or receive calls but data works

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Can't make or receive calls but data works

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