4 Messages
Cell Service dies inside of building every day at the same time and does not come back
I will leave my phone in the same spot (give or take a few inches); i have fine 5G+ or 5Ge service for the morning from 7-9am. As soon as 9-910am hits, cellular internet drops out entirely. I cannot even load Google homepage. Texts and calls work just fine. I can go outside and the internet will start working again.
This has been happing for about 2weeks now. It only seems to be on sunny days, as today it is cloudy and i still have internet (945am).
This is happening to multiple devices. I had a Note10+ which only had LTE, and just upgraded to the S24 Ultra. I also tried upgrading my ATT plan to the Premium Unlimited (or whatever it is called); unfortunately i learned that it no longer gives tower priority. I am considering getting turbo to see if it helps, but this really does not seem to be a network congestion issue.
I have been searching and searching for answers, the only thing i can think of that relates at this point is the weather. Is anyone else expiriencing anything remotely similar to this? Its boggling my mind!
formerlyknownas
ACE - Sage
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118.4K Messages
27 days ago
If calls and text work fine and data is the only thing affected, it sounds like congestion. So is this area highly populated at around 9:00 a.m.?
Turbo boosts priority. You can try it for a month and remove it next month if it doesn't make a difference
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iEatCrayons
4 Messages
27 days ago
It is possible; as this is on the far outskirts of DC in a business district. I will give turbo a try, annoying to have to pay $7 on top of the premium service though.
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ATTHelp
Community Support
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232.9K Messages
27 days ago
Hello @iEatCrayons, we understand the importance of having a good cell connection.
We're happy to help with troubleshooting steps to resolve your connectivity concerns. It's easy to check our network coverage in your location:
In an area with limited or no coverage? Try these options:
In addition, our helpful Service in Home forums article has some additional details and common solutions. We recommend visiting our Device Troubleshooting tool to run a real time diagnostic on your device. Start by signing into your AT&T account, and then click "Start"and follow the prompts.
If you still have questions, meet us back here with the results of the Troubleshooting tool, and we'll be happy to assist you further. Thank you for reaching out to AT&T Community Forums.
Jessica, AT&T Community Specialist
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iEatCrayons
4 Messages
27 days ago
I purchased turbo, and waited the 15minutes for it to take affect. I restarted my phone and everything. Ran a speed test and im getting 59.3Mb/s Down and an abysmal .06Mb/s up. The turbo seems to have made no difference and the upstream seems to be the issue
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JefferMC
ACE - Expert
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36K Messages
27 days ago
The problem could be a whole raft of things. Since you mention sunny days, it could be that a bright sun hits the tower antenna and causes issues, or the bright sun reflects off windows and your weak little cell phone signal has to complete with that RF noise coming back towards the tower from the sun's reflections. How long does the problem last once it starts?
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iEatCrayons
4 Messages
27 days ago
It lasts until i leave work, at the very soonest. Which is around 330pm. I suspect it persists after that but im not going to stay late just to figure that one out ha.
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ATTHelp
Community Support
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232.9K Messages
27 days ago
Hello @iEatCrayons,
We do see that you have an issue and would like to investigate it further.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Jessica, AT&T community specialist.
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