Contributor
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6 Messages
Full bars with no signal happening more often?
I have noticed much worse network connectivity for the past 3-4 weeks (in Seattle and Mercer Island, WA). I often have full bars and the "5G e" [rolls eyes] icon, but I am completely offline. This happens in areas where I usually have pretty good service (at work downtown, and walking around my neighborhood).
Restarting the phone usually fixes the problem, and the signal indicator becomes more accurate (2-3 bars). Speed is usually around 3-5Mps after a restart, which is not stellar, but sufficient.
I am using a Samsung Galaxy S9. I realize that the signal indicator can never be flawless, but it seems to have gotten far less accurate recently, but this is not as concerning as the fact that I am losing signal completely in non-dead zones.
I know that this might be more of a phone hardware/Android problem, but I am curious if there is something that has changed on the network that might be making things worse.
Let me know if you need more info. Thanks in advance.
ATTHelp
Community Support
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232.9K Messages
5 years ago
Good evening @jprice8905,
Allow us to lend a helping hand. There are some service issues in your area. We are aware of the issue and are diligently working towards a resolution. Thanks for reaching out to us.
Makaela, AT&T Community Specialist.
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jprice8905
Contributor
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6 Messages
5 years ago
Thanks for your prompt reply. I am glad to hear that AT&T is aware of this problem. I am still noticing the problem and was curious if you had any further information regarding when there might be any improvement.
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TheDecoy
Tutor
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4 Messages
5 years ago
So i guess the issue is nation wide seeing as i have this problem all over colorado, except where it is reversed in the rockies while i am down in the valley and somehow have better connection than it shows. #StillMissingCingular
AT&T has never compared
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JayOh96
Contributor
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7 Messages
5 years ago
In NYC with iPhone XS Max on both consumer AT&T and FirstNet I have been experiencing the same issue ALOT. Sometimes a restart fixes it,
usually not. The most reliable fix is turning off LTE and letting going to “4G (HSPA+).
I left to Verizon yesterday over this.
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your_service_is_garbage_in_the_PNW
New Member
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1 Message
4 years ago
This is still an issue in Seattle. Definitely moving to Fi over this. Abysmal.
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