iphone 5s not getting lte or 4g

Hi @kenzid5,

Read your post regarding the lack of LTE/ 4G connection on your device. I have some tips that may help resolve this. 

1. Update to the latest iOS - if the phone is rooted aka as jailbroken, we are unable to troubleshooting.
2. Test

If the above does not work: 

1. Turn off LTE in settings. 
2. Reset Network Setting.
3. Reboot again with power and home button..
4. Go the Settings->Cellular->Enable LTE and select voice & data.
5. Reboot the device after 5 minutes.

If the above does not work, you may need to chat with our teams to see if there are any network blocks or resets on the account that need to happen. Reply back if the above helps or not. I can see what else I can do. 

ChrisZ, AT&T Community Specialist 

I tried it twice and it didnt fix the problem 

Chris, I’m having exactly the same problem while roaming on vacation in Canada, on our unlimited international family account. I’m using an iPhone 5SE and my son is using an iPhone 6 right beside me. All of our network settings are the same, were both connected to the same carrier (Rogers), and we both have the same signal strength.  I’ve called ATT twice and run through the usual routine and there’s a call into higher level support to find out whether there’s some difference between 5SE and 6 that would account for the problem, but no answer yet. Finally, I followed your suggestions 30 minutes ago with no improvement.  Are you aware of some difference between the ability of 5SE and 6 to connect to LTE that might explain why I’m unable to connect to LTE in an area where LTE is actually available?

There is no iPhone 5 se.   There is a iPhone 5 or 5s or iPhone se.   If you have a iPhone 5s yes it's missing lte bands the iPhone 6 has.