My cell phone is in SOS mode

Hello @ahopkins1, thank you for reaching out to AT&T Community Forums. We'll be happy to help you. We don't want you to be without service. Furthermore, we can understand that this would have been difficult for you.

If your device is in SOS mode, it could be due to the following reasons:

• Poor cellular reception
• SIM card failure
• Cellular settings not set to Automatic
• Faulty or weak network coverage
• Carrier issues
• SIM card isn’t inserted correctly or it is broken or damaged in some way
• A bug in iOS
• Airplane mode is active

To turn off the SOS feature on your AT&T phone, you can follow these steps:

• Go to Settings > General > Emergency SOS.
• Turn off the toggle for Click Sleep/Wake to Auto Call.
• If you have selected 3G in Voice & data setting, you could see the SOS symbol in the status bar. You simply need to switch to a newer network to turn it off. Go to Settings > Cellular data > Cellular data options > Voice & data. Choose a different mode than the current one.
• Restart your phone or reset network settings. Navigate to Settings > General > Emergency SOS.
  Alternatively, you can visit the AT&T Wireless Support website and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Device>Device Features.
  
  For more information on device SOS mode activated.

If you have an Android phone you can follow these steps to troubleshoot the issue.

1. Restart your phone: Try restarting your phone.
2. Reset network settings: Resetting your network settings can sometimes fix the SOS message issue.
3. Update your software: Make sure your phone’s software is up to date

Finally, you visit our Service Outage Information page to check to see if there are any service outages for your address or account.

Hope this information helps, if there is any further query please do reach out to us.

Thank you for contacting AT&T Community Forums,

Veronica, AT&T Community Specialist