2 Messages
Network mode setting not available
I just switched from AT&T to T-Mobile. I had used a 5G network previously on my AT&T plan, but I switched it back to 4G LTE because AT&T wanted too much. T-Mobile offers 5G on all their plans. I have the Galaxy A52 5G (and my wife's phone is the Galaxy A51 5G; same situation applies). After switching services, both phones were only connected only to 4G LTE. The people at T-Mobile looked for the Connections > Mobile Networks > Network Mode setting and did not find it on either phone.
I believe this has to do with the AT&T software (when I boot the phone, it's still displaying the AT&T logo). Short of doing a factory reset (which is no guarantee to fix this problem), I'm at a loss on how to correct this problem. The sales person at T-Mobile thought the only way to to get a new phone (of course!).
Any one else had this issue and solved it?
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hey @SteveGTX,
Let's work around your concern and get the help you need!
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us.
You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for visiting the AT&T Community Forums.
Ciara, AT&T Community Forums Specialist.
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SteveGTX
2 Messages
4 months ago
Your "Chat with a rep" feature was less than satisfying. I kept telling it I wanted technical support on my issue and it kept offering things like plan upgrades and other non-related issue. So I guess I'll make the phone call if I can find the number again. Since this issue with with my two phones that I purchased through AT&T having been locked into 4G mode only, my only course of action at this point is to buy new phones. NEVER buy an AT&T phone that is locked. The reason I switched is because AT&T plan for two phones was going to be $135 month, while T-Mobile is $65.
(edited)
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