1 Message
No service in Monroe, GA
Within the last month we are unable to get any service in Monroe,GA. This has never been a problem before. The AT&T store said it's a down tower and it is not going to be repaired. Why would that be so?
1 Message
Within the last month we are unable to get any service in Monroe,GA. This has never been a problem before. The AT&T store said it's a down tower and it is not going to be repaired. Why would that be so?
ATTHelp
Community Support
•
232.9K Messages
2 months ago
We apologize for the inconvenience you’re experiencing with AT&T service in Monroe, GA. A downed tower can indeed disrupt connectivity, and it’s frustrating when it affects your ability to use your phone or other services.
Technical Issues: Sometimes, the repair process can be delayed due to technical challenges. It might involve complex equipment, weather conditions, or other unforeseen issues.
Permitting and Regulations: Obtaining permits for tower repairs can take time.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
We hope the issue gets resolved soon.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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