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No service on an a Samsung s21 ultra
Phone service went out back and February and has not worked since then. I have spoken on the phone with various people from AT&T to no avail. I have taken the phone to an AT&T shop in person which was no use either. I paid for a new sim card which when put in the phone did not have an effect on the issue at hand. Nobody knows what is wrong and I have been paying for the line for the last few months despite not having service. I do not believe that there is anything wrong with the device because it can text and call perfectly fine with wi-fi. Is there anyone else who has dealt with or is dealing with this problem? I would like to get this fixed ASAP and get my money back for months of no service.
my thoughts
Former Employee
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22.5K Messages
1 month ago
Posted in the wrong forum... ATT Phone forum is for home phone hardwired service (phone connected to either a wall jack or back of an internet gateway) not cellular service.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hello @Alinoria92,
We understand, and we want to get this resolved for you. We do understand the importance of having the service.
Furthermore, we want to include some steps that may help your connection. These are things done that has helped other customers in the past. Reset your network settings to refresh your connection to the network.
Swipe down from the Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.
Also, you can reach out to us on the contact us page and we'll take this forward.
We hope this information helps, if there is anything else please do get back to us.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.
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JefferMC
ACE - Expert
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36K Messages
1 month ago
This does not test the cellular radio or its connection to the antenna. It does test a lot of other things, including your AT&T account.
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formerlyknownas
ACE - Sage
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118.4K Messages
1 month ago
If you can make a Wi-Fi call, not a call with data, but an actual Wi-Fi call with AT&t service and your phone says att-wi-fi in your upper notification bar, then there is nothing wrong with the phone or the SIM card.
That sounds like a tower is out. If a tower is out, You should also not be the only one affected. Anyone with AT&t service should be affected. Is that the case? Are all at&t customers near you out?
Yes? It's a tower. Call att and report it.
No? Just you? Then it's a phone or SIM or a line issue. Test sim in another phone. (The phone would have to be an unlocked phone, or an AT&t phone that's paid off, or an AT&t phone that's on the same account as yours)
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