AT&T Community Forums

Ongoing post-outage phone issues (some major)

Since the outage in February, I continue to have two kind of major issues:

1. Last week: Other people call me, get one ring, and then dead silence. No AT&T voicemail, no on-device iOS voicemail (it's disabled). Just dead air.

2. This week: On phone with other parties, and I break up/they can't hear me. This occurs on WiFi calling and full cellular. "Use more 5G" is disabled (this fails over to WiFi in case of slower speeds and can often false positive/fault)

I've found these are worst when communicating with Verizon customers (carrier <> carrier), but also appears with AT&T.

Just unsure of "how frequently" with AT&T<>AT&T.

To attempt to resolve, I've 1) disabled/enabled WiFi calling; 2) forced WiFi calling; 3) "removed" the eSIM; 4) used Verizon and T-Mobile eSIM's on the phone.

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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232.9K Messages

4 months ago

Hello @lindros99, thank you for reaching out to us with your concern, we're here to help you.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

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formerlyknownas

ACE - Sage

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118.4K Messages

4 months ago

File an FCC complaint online. It's an easy form takes maybe a minute to fill out. Your complaint is forwarded back to AT&T upper management and someone will contact you. Usually they'll send you an email to start the conversation.

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