Phone goes into SOS mode in the evening

Xfinity uses Verizon, so that’s why it’s different.  It’s likely a network congestion issue and the local AT&T gets overwhelmed in the evenings.  The option may be to change to a different carrier for that phone.

Robin, Thank you for the response.  I tried the network reset as you suggested, twice, but it has returned to SOS mode.  I’m going to drive around the area and see if I get service in any of the nearby neighborhoods, hopefully that will tell us if it’s the phone settings or if ATT cell service has been stopped in my neighborhood.  I’ll report back to this thread shortly.  

Hello @PlaidCat, thank you for reaching out to us!

Appreciate your patience in trying out the above troubleshooting steps. We'd recommend you to try the troubleshooting steps again, and please let us know how it goes. Also, if this is a network issue, please reach back to us, and we can take it forward.

Thank you for visiting the AT&T Community Forums.

Robin, AT&T Community Specialist.

Phone still in SOS mode, I went to the DMV then drive several miles in each direction crossing two major hi-ways, ATT service never returned. I did try the reset network steps again.  It’s a company phone so I’m going to call in from my Xfinity to make sure the bills are paid and nothing has been shut off. 

Hello @PlaidCat, we hear you and understand the importance fully functioning Device.
Let's get the help you need!

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community & Forums,

Ken, AT&T Community Specialist

Thank you for all the responses. After driving around to make sure it was the phone not the cell towers I reported it to my company since it was a company phone.  after 4-5 tries and sending several screenshots back and forth one of the techs figured out the issue and he was able to remotely update the  eSIM card and within a few hours the phone was fixed.  Thank you all for the help.