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Mooney68's profile

1 Message

Wednesday, April 24th, 2024 10:12 PM

Purchased an eSim plan

I purchased an eSim plan for a trip to Europe through ESIM.net. My phone rejects it saying that my phone does not support this. Why?

ACE - Master

 • 

11K Messages

2 months ago

Is your phone unlocked?  If your phone is locked to AT&T, no non-AT&T will work in the phone.  That’s one possible reason.  Could be others depending on phone, plan, etc.

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