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ConsumerDarlene's profile

1 Message

Friday, June 21st, 2024 7:55 PM

The AT&T Tower by us in Rural Ohio appears to be down for at least 3 days. at least since Wednesday June 19.

I do not have AT&T, but I do have Consumer Cellular that does use the AT&T towers.  There is an AT&T tower visible right behind our house in rural Ohio, it probably is a mile or so away.  On Wednesday, we had a guest who said she had AT&T and had no service here, and my husband and I looked at our phones and realized we did not have service now either.  The Tower is approximately on Township Rd 118, near Plainfield Ohio.  (between Coshocton and Newcomerstown).  I did input our address into https://www.att.com/outages/ and it says: "Heads up! We found an outage in your area."  Is there any available information as to when the tower will be fixed?

Community Support

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232.9K Messages

9 days ago

Hi @ConsumerDarlene, we understand your concern, and we're here to help you at the right direction.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan , AT&T Community Specialist.

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