5 Messages
Tower Out Since May 30th
Over two weeks of 5g being completely out on the tower in my area. Att seems to be doing absolutely nothing about it. The worst part? 4g is working however on any Android devices AT&t's carrier services have it locked where you cannot change the bands at all and they've pushed updates to fix any work around you possibly could use to change the band to 4G. Why don't they just turn off the 5G band? That way the phone will automatically switch to 4G? We may never know. I've spoken to six different reps advanced tech support regular tech support billing and everything with nothing happening. This tower supports thousands of people as well. you would think AT&t would be more on top of it.
authorpvh
Employee
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71 Messages
16 days ago
You are right this is frustrating, the way we reported issues is now retired. Att addresses degraded towers systematically from what I can tell.
Hope you get your services back soon.
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BoiClyde
5 Messages
16 days ago
It's important to note because I'm on an Android I'm unable to switch the bands meaning that my data does not work at all. So this isn't like a minor inconvenience of speed this is nothing I have absolutely no data because of it.
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authorpvh
Employee
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71 Messages
16 days ago
Samsung?
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authorpvh
Employee
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71 Messages
16 days ago
For samsung go to
Connections > Mobile Networks > Network Modes
This allows you to customize which band the phone uses. =]
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BoiClyde
5 Messages
16 days ago
If that actually worked that would be pretty cool. However as I've explicitly stated that is not an option due to AT&t's service policies. There is no way to change your band on an Android / Samsung device due to AT&t's restrictions.
(edited)
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BoiClyde
5 Messages
16 days ago
Trust me I've tried. I've tried back end apps I've tried going into the secret menu and changing the band selection there I've also tried just going into the actual settings and changing it it's all grayed out and fully restricted. I've tried on an s24 ultra I've tried on a Galaxy fold 5 and I've tried on an S9 FE. However on my iPhone 14 pro Max you can change it because Apple has it to where AT&t can't change those abilities.
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authorpvh
Employee
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71 Messages
16 days ago
I see so it will not even populate the option. I apologize
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ATTHelp
Community Support
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232.9K Messages
16 days ago
Hi @BoiClyde, we see that this post requires our attention, and we're here to point you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Andrew, AT&T Community Specialist.
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BoiClyde
5 Messages
16 days ago
No, you're perfectly fine you don't need to apologize. AT&t is the ones that needs to apologize. The option is there which makes it even more aggravating it's just grayed out to where you can't change it. And AT&t has went through a great deal to hide the fact that they're the reason this happens. I've spent over 12 hours on the phone with them for the past few weeks.
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