New Member
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3 Messages
Why do I have weak cell reception all of a sudden?
I always have decent cell signal/reception at my house, specifically in my bedroom. For the past couple of weeks my reception has stayed consistently at 1 bar (occasionally getting up to 2 bars). This has never happened before and I am wondering why I'm experiencing such weak signal all of a sudden? My phone isn't in bad condition, I take good care of it. When I connect to home Wifi it is a tad bit better, but when I disconnect from Wifi the signal is so low that I can barely get basic web pages to load. This isn't due to data being throttled because it still happens during times when my data replenishes. The service does remain at 5G, I haven't noticed it drop to 4G in my bedroom, but the signal is just really weak and will only get 1 bar! I would appreciate some insight on what may be causing this to happen recently when it never did before! My zip code is 72040
ATTHelp
Community Support
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232.9K Messages
4 years ago
We can definitely help with your in-home signal, @nts9092.
We've checked for tower problems in 72040 and there's no reported issues. Have you downloaded the AT&T Mark the Spot app to report the problems you've experienced? If not you can download the app for free and share you issues with our network team. If there's any changes we will notify you to keep you updated.
Timing can help determine the cause of why service started to act weird. If you bought a new electronic, it may be the cause of service drops. The same goes with a damaged phone. If it was dropped, that can damage the internal components like the antenna and in turn, affect calls and texts. Even remodeling a house can cause issues depending on what was done.
We encourage you to check out No Service in Home – What You Need to Know for more information. Please let us know if we can provide additional support. Thank you!
Keny, AT&T Community Specialist
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rracines70
New Member
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1 Message
3 years ago
I bought a new phone and service from an att store. They told me that they have a contract with the first responders so they guarantee 5G service. After having many problems with Metro PCS I gave att a shot. After 5 days of having the phone it stopped working suddenly. It worked great up until the 5th day. Wish they would just be honest with me instead of me wasting 70 dollars a month. They won't help. I have asked many times for a tech to be sent to my house and they will not or simply don't have a tech. Thinking I should bring a law suite against them for false representation of service. It so (Edited per community guidelines) frustrating!!!
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ATTHelp
Community Support
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232.9K Messages
3 years ago
Hey there @rracines70, this isn't the experience we want you to have with us and we want to help troubleshoot your device and network concerns.
First, we'll need to gather additional information from you:
Feel free to fill us in with the suggested information for further research on your inquiries, as we'd be glad to help!
Lynn, AT&T Community Specialist
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young652020
New Member
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1 Message
2 years ago
Cell reception was fine 2 months ago but over the past 4-5 weeks it has been impossible to have a conversation phone will make and receive calls fine but only every 3 words spoken is intelligible. Its always late morning to midafternoon. My wife has an iPhone I have a droid and we both experience the same problem. we also are set to connect over wifi if the signal is poor, but this doesn't help either. zip is 19342
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imprintkilted
1 Message
3 months ago
I have had pretty weak service at my new office. Turns out there are no cell towers near me! See where your closest cell tower is on this map.
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