Contributor
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2 Messages
Wireless coverage in my area (Spring Lake, NC)
I have lived in the same area for 3+ years now and been an AT&T customer longer. Despite the AT&T coverage map showing excellent coverage over my entire sub-division, the service is horrible. No more than 1, MAYBE 2 bars everywhere in the neighborhood. Even have spots where you can't get anything. I even live on a hill and am only 40 ft lower in altitude than the grocery store that gets 4-5 bars of LTE 4 miles away).
I have to use a Microcell in my house (which is just ok despite the additional voice lag and sometimes dropping calls). It wouldn't be a big issue except when I leave the house to go next door, or down the street, I literally have no coverage. I shouldn't have to use a Microcell when the coverage map supposedly shows amazing coverage, nor should those of us in the neighborhood have to wait for WIFI calling or buy Microcells to get service that is already advertised to be pretty exceptional.
We've used the 'Mark the Spot' app to submit issues over the years (along with our neighbors), but nothing has ever come of it.
Devices: iPhone 6 Plus, iPhone 6, iPhone 5S
What's going on AT&T?
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello! @pachieh Thanks for posting your concerns in the forum!
I’m sorry to hear you and your neighbors are having signal issues in your area. When checking the online coverage maps, those are used as rough estimates for service in any given area. Many times the environment in the area will play a part on signal in that area. AT&T is constantly working to improve customer coverage by making network changes at the local market level so please continue to use the Mark the Spot app as that data is used for network planning and development.
Thank you,
Charise
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
You can map your area on this site with multiple carriers to see if switching carriers might help. Often the problem is that landowners in the area will not permit cell towers to be built. Sadly, they are not beautiful to look at.
I realize this may not be a solution, but at least an explanation. Good luck.
If we are able to help, please mark the solution so your question is marked SOLVED, it may help other users. Thank you! 📱
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
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pachieh
Contributor
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2 Messages
9 years ago
Normally I'd agree with you on using that App. However, there is ZERO feedback to the customer/user that any information we provide using the App actually has results. So I can continue to feed the system (as I have for over three years) knowing that the data may be used for "planning," or I can (like many others) ignore the App. How are we supposed to know that the feedback we are providing is having any effect?
Being a communications planner and using mapping software for RF coverage in previous jobs, those maps are actually pretty good indicators to coverage (with terrain and environmental factors plugged in). You can never discount everything that can affect it, but I'm sure stuff like EMI is not a factor due to FCC deconfliction of the frequency spectrum.
Also, like the Dead Zone site. I will say that AT&T towers in the area are far apart, however there is seriously good coverage everywhere else away from a tower. I'm about the same distance from the tower northeast of my home as the one near my work is. No issues at work...
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formerlyknownas
ACE - Sage
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118.4K Messages
9 years ago
I used to have a few dead zones in a valley near my old house. I can't account for the dead zone in your area. 2 bars should be enough for calls and text.
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