New Member
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2 Messages
PREPAID unlock
Paid for AT&T PREPAID phone and I cancelled service at 5 months, so there for I can not get the phone unlocked regardless?
New Member
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2 Messages
Paid for AT&T PREPAID phone and I cancelled service at 5 months, so there for I can not get the phone unlocked regardless?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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118.4K Messages
11 months ago
Nope. Prepaid phones are subsidized. 6 months of prepaid service is required in order to unlock the phone. Restarting service would also restart the clock.
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ATTHelp
Community Support
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232.9K Messages
11 months ago
Good morning, @Greenpenny1. We understand you have questions about your AT&T Prepaid device, and we're here to help.
One of the device unlock eligibility requirements for AT&T Prepaid phones with a Prepaid SIM is that the device has had paid service for at least six months. Until this requirement is met, the device cannot be unlocked.
If you have any other questions, please do not hesitate to reach back out.
Thank you for contacting AT&T Community Forums.
Goodacre, AT&T Community Specialist
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