Contributor
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2 Messages
Can't activate my new device
Trying to activate my phone (new service and device from at&t, ported # over from verizon) and although my 2 other lines worked, mine did not. I was able to transfer data, so am ready to go, but no luck. VERY FRUSTRATED. Not sure if I need a sim card that was not included in my order, or not. Seems that since I purchased a phone from AT&T, I should not need a sim card.
ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello @46me01
We welcome you to the AT&T family, and would be delighted to assist!
Is the device active to a postpaid or prepaid service? What cellphone are you trying to activate? Have you received any error messages about the activation? If so, then what did the message say?
Fill us in more details to further review.
We're always ready to help!
Dwight, AT&T Community Specialist
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46me01
Contributor
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2 Messages
5 years ago
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ATTHelp
Community Support
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232.9K Messages
5 years ago
Greetings @46me01,
We're glad to hear that you were able to figure it out. Feel free to reach out to us if you ever have any other questions or concerns.
Jacob, AT&T Community Specialist
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