Contributor
•
2 Messages
NO UPDATE FOR GALAXY S7 G930A. PLEASE HELP ME.
Hello, I have a Samsung SM-G930A with Android 7.0.1, Baseband version: G930AUCS4BQJ2 and when I went to update it from Settings ->Software update, I receive a message like "No update is available for your device, or Current software is up to date." I don't understand why because the last update it ever got was in October 26th of 2017 and my At&t service is active. I am really puzzled and stuck.
-----------------------------------------------------------
Android security patch level: October 1, 2017
Baseband version: G930AUCS4BQJ2
Kernel version: 3.18.31-11614766
Build number: NRD90M.G930AUCS4BQJ2
ATTHelp
Community Support
•
232.9K Messages
5 years ago
Hi @coltonvu,
Thank you for reaching out to us!
You can Troubleshoot your update concern using our online diagnostic tool. If this is not an AT&T device, this may be the cause for your software not being updated to the latest version. For further assistance with your update concern, please contact the devices manufacturer.
Hope this helps!
Chasidy, AT&T Community Specialist
0
0
coltonvu
Contributor
•
2 Messages
5 years ago
That didn't help at all. I need more help than your troubleshooting tools or live chat provide.
0
0