Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The Samsung Galaxy S24
theadamzp's profile

Contributor

 • 

2 Messages

Friday, March 3rd, 2017 10:12 AM

note 5 not updating

my note 5 is still on version 5.1.1 and when i check for an update it says that my device is up to date. i live in pakistan but i bought my phone a couple of years ago when i was in the US. can somebody please help me fix this problem? thanks 🙂

ACE - Sage

 • 

118.4K Messages

7 years ago

You cannot update unless you are in the USA.   You must either be using ATT for service, or have the phone flashed at an ATT device center, or Samsung experience desk at Best Buy.  

 

Contributor

 • 

2 Messages

7 years ago

Thanks 😊
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.