Secure Family App

Hello Sbrown912, we're here to help look into why the Secure Family app is not showing any activity when the phone is being used.

Try these troubleshooting steps:

• Uninstall then reinstall the app. Update the app and the device.
• Go into device settings, then go to your apps, scroll down to Secure Family click Secure Family, then click Storage. At the bottom of Storage screen select clear cache and clear data. 
• Check your phone's pairing with the Secure Family Companion.

We also recommend viewing our help page on learning about your Secure Family app.  Just simply click where it says, "Secure Family not working properly", and you'll see other solutions.

Let us know if this helps. Reach back out to us if you have any other questions.

Jeff, AT&T Community Specialist