1st person to EVER move Uverse service (apparently)

I have spent several hours over the past few days on the phone trying to move my existing Uverse TV and internet service from one address to another. I was trying to disconnect on the 3/14 and connected to my new address on 3/16 .  How can no one grasp this concept?   The customer service reps seem to only be able to read off the script and get easily confused. I later get follow up emails with the wrong dates and my current address ( the one I am moving FROM).  They are going to reinstall in the house I am moving out of ( really )? So I call to correct the error and it goes to heck in a handbasket quick.I have been transferred to Direct TV sales, Direct TV Tech support....I do have UVERSE....  I got to speak to one person who actually spoke and understood English past those who only read the script, but when being transferred I got disconnected. One rep was so focused on selling me UVERSE she missed me telling her four times I have service and am just trying to move it. 

I guess I can just disconnect the equipment and take it with me?

The commercials for how easy it is to move your Uverse service are pretty deceptive at this point.

Tell me why I am even bothering with Uverse instead of leaving and going to the local cable company.

I am now trying to do it via a chat from att.com .. at the rate it is going I am not optimistic. .. he is telling me there is a system update and to please hang on ....  oh wait

From an online rep:

 I recommend calling our Provisioning Department at Provisioning Center at 877-833-5989.

( I JUST WANT TO MOVE SERVICE... but what is one more phone call ..)

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I can see here you also have a wireless service with AT&T, let me connect you to our Wireless Department to check your option with our wireless service.  (WHAT WHY ??? I want to move my UVERSE TV!!) .... and he has DISCONNECTED...  *Poof*

ANOTHER EPIC FAIL AT&T CUSTOMER SERVICE

Just for the heck of it what is ONE MORE call ... 

I called the provisioning number and got Eric, he speaks English and seems to be understanding.. he mentions (for the first time) there is currently service at the address I am moving to and they have to address that situation ... I was transferred to Jackie Pendergrast ( In Charlotte N.C.) .. who immediately addressed the problem and was able to facilitate the transferring of the service, set up and install date and time in a very timely manner  ... SHE IS GREAT AND WHAT THE REST OF CUSTOMER SERVICE SHOULD BE  .

At this point, though I won't be recommending UVERSE to anyone I know and it is very doubtful I will continue my service after this contract if I keep it the entire year... once the services are set up I like them but the headache and frustration of dealing with "customer service" and wasting hours of my time , not worth the hassle in the future.