Att uverse app not working

 Hello @aprilgross,

Thank you for using the AT&T Community Forums! We're here to help with your U-Verse app. 

We recommend following these U-verse app troubleshooting steps:

1. Make sure you are using the correct member ID to sign in. 
2. Restart the device.
3. Delete cache. Varies on phone, browser or device operating system.
4. Uninstall and reinstall the app
5. Verify you have the latest software/ operating system on your phone or tablet 
6. Turn off other apps that may be in use
7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
8. Reset your password – This can help sync up your account.
9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
10. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Let us know if this helps. 

Happy to assist!

Jennifer, AT&T Community Specialist.

I was using the correct username/pw

deleted cache

software on Samsung s23 up tp date

Then u installed app

When I try to reinstall, it won't reinstall and says it is not compatible with my device....but it wad working prior to this recent issue

Is the app being updated? What is the fix for this?

I was chatting and no one responded