1 Message
Complain about overdue balance
Good morning sir or madam
Since December 30th, l switched to MetroPCS, AT&T gave me the code to get the transfer the same day.
I would like to know why have l been getting AT&T email advising me that I have a past due balance ? I spoke to different people from AT&T, l told them that l was on auto pay . I didn't owe them $ 79.05, I had to call the customer service to cancel the auto pay in March.
They sent me another email to make a payment, if not they're gonna get it from an external collection agency, which may have an impact on my credit report.
I'm not a thief and I'm being charged twice for the month of December.
ATTHelp
Community Support
•
232.9K Messages
20 days ago
Hi @Mirlandeprecil77! We completely understand your concern regarding overdue balance, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
0
0
my thoughts
Former Employee
•
22.5K Messages
19 days ago
You posted in the home (Uverse) TV section but state switched to MetroPCS which is cellular phone service… why, do or did you have home tv service thru ATT? If did, did you call to cancel?
$79.05 sounds like something for about $75 plus taxes, is that correct?
0
0