Contributor
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3 Messages
False promise of reward card
Hi All,
1. I bought at&T uverse TV and Internet bundle in last week of Nov 2014 which got installed on 2nd Dec.
2. During sales call, I was promised to get $150 ( after completion of 30 days of active service)Visa rewards card and 1 year Amazon prime. I confirmed 4-5 times about rewards before I placed the order( call was 1 hour long).
3. I checked my rewards center and could see amazon prime there on 8th dec 2014 and activated it. What I could not see was $150 visa card thus contacted customer service. They confirmed I will get $150 reward card after 2nd January.
4. Till 11th January I did not receive my card so contacted customer service , they suggested to contact reward center specialist during Mon-Fri 7AM to 7 PM.
5. Today I contacted reward specialist and they said they can not see any $150 reward on my account, I was shocked as it was promised and reverified by cusomer service. This person suggested me to have 3 way call to get reward added. When I called them they said you can get only one reward. I told them to verify sales call verbose and check that I was promised both. I reconfirmed it 4 times before confirming my order. These people said they can not check the verbose. I asked them to connect with the sales person who sold it to me, they were unable to do so.
6. When I said I will have to take this to consumer forum as its a fraudlant sale with fasle promises, they told me that they are forwarding it to some team who will verify verbose and I need to wait for further 10-14 days. I asked them to notify me through a mail about this escalation, they said its not possible?? I am not sure if they are going to do anything on this. I do not want to wait another 15 days for no result. If they verify verbose I am 100% confident they will have to give me my reward card but If they do not , I do not know what will happen.
Did any of us on this forum get into this kind of trouble and had resolution?
Please suggest shall I wait for 10-14 days?
[Legal discussions are not permitted per the Guidelines]
ms_unicorn
Former Employee
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4.9K Messages
9 years ago
Hello, himansupathak!
Thanks for posting. I'm sorry to hear about any confusion surrounding your reward card. We would be happy to investigate further, so please click here to send us a private message with your contact information, the best time to reach you, and a brief description of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
Once again, I apologize for the frustration and inconvenience.
-Mariana
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jennawingfm
Tutor
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6 Messages
9 years ago
Wow...this is a habit for ATT. This happened to me when I set up my service the first time, and is in the middle of happening again as I just moved my service. Of course now that I am trying to track my rewards down, the story has changed and I no longer "'qualify". This is the same offer sent out to hundreds of thousands of new homeowners and plastered all over the website here. Somehow I am just so blessed to have the most special deals and elite service(like shipping back my own equipment) that I don't qualify for this blanket offer to people who move their service. It's sickening the lies that they are telling to bring in or save customers. And I fell for it too.
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shannydanny
Contributor
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1 Message
9 years ago
I am dealing with this now! I have had mobile service with them for a few years now and when I called them to discuss a possible new line they ended up selling me on a Uverse plan for a TWO YEAR contract at a decent rate PLUS $400 in Visa Rewards Cards.
While the Att guy was here, his leg went through our ceiling. So I had to deal with finding a contractor to give us an estimate and file a claim. Spent almost a month dealing with the hassle of that (the ceiliing tiles of our home are no longer made).
During that process my bill was still not being bundled with my mobile account. It screwed up BOTH accounts and log in info. Now after having the service for over 30 days I called to see about the Visa Gift cards and was informed that I DO NOT qualify for the $400 because I have a bundle discount.....and I am only on a one year contract!
I am highly upset at the scam and misleading of sales. I have been trying to get through to someone for 5 days now and I get the run around and when they transfer me I end up on hold for ever. Right at this moment I am going on 40 minutes of hold time....for the 3rd time.
False advertising and falsely sold a deal. That was the ONLY reason I switched my other cable/internet carrier too.
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Jeffster
ACE - Professor
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2.6K Messages
9 years ago
First is I have never heard of a 2 year contract, I thought ATT Uverse only had 1 year but I could be wrong.
There is no discount to bundle Uverse with your mobile account it just to pay one bill instead of 2.
Forget calling on the phone, You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.
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ShannonGTO
Contributor
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2 Messages
8 years ago
[Edited to comply with Guidelines] I was promised 200$ to pay for the termination fee for my Dish Service and never got it...They said I waited to long to claim it...I have had the service for almost 3 months and called to see where it was a month ago and was told it was in the mail...Now they say its been to long to get it.... .
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almagm7
Contributor
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1 Message
7 years ago
I was promised a total of $400 in regards for making the swith from Dish Network to Direct TV.
$200 for making the switch
$100 after runnning my credit
$100 after making my appointment for a total of 400$
All I received was a $100 regards visa card and after multiple calls to the rewards center, the representative said that the notes do not show record of a total of $400, therefore nothing could be done. oh and if i thought of cancelling, to terminate the contract i would have to pay an outerages amount totalling over $400.
I am a very dissatified customer and now stuck with a service that made false promises!
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Spwilding
Contributor
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2 Messages
7 years ago
Good luck to everyone! I'm asking out of my contract! Their mistake was joining at&t! I would rather have dish!
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Spwilding
Contributor
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2 Messages
7 years ago
AT&T seems to have very poor customer service! I get told to go to this number and that person and on and on! Nobody takes ownership of any problem!
Good luck with your rebate!
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