Contributor
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3 Messages
HBOGo Not Subscribed Error
I have Uverse 450 and I'm unable to use HBO Go. When I go to log in to the website it says
"It appears that your AT&T U-verse subscription does not include HBO.
HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error, please contact AT&T at 1-800-ATT-2020 or visit http://www.att.com/uverse."
HBO Go worked until I moved a few days ago and it broke my activation. I spent hours on the phone with Uverse support and got nowhere.
LAG1110
Contributor
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1 Message
9 years ago
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The.Jonathan
Teacher
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14 Messages
9 years ago
I have this exact same issue after moving into our new home ... since APRIL of this year ...
I have tried multiple times to have them fix this for me, but each time I get a response that "there is an outage with that service and we your access should work when it is back online" ...
Or the ever popular -
"You can watch it through Uverse.com, and that is the way you should do it - you can't watch it through HBOGO.COM or SHOWTIME ANYTIM.COM anymore"
I just hang up out of frustration ...
I see sooooooo many people on this site with the same issue ... I can't believe that there isn't a better awareness from the front line tech support personnel to be able to route this to the proper resources for correction.
I understand call centers, and call center technology, and call center toolsets ... I have built multiple 1000+ seat call centers in Bangalore and Delhi, not to mention here in the US ...
AT&T is failing its customers by having ill-prepared front line (low cost) tech support people in India field calls that can't properly diagnose these types of easy issues ... They aren't populating their tech support knowledgebase with they type of information that takes specific issues with very identifiable signatures like ours - and makes it easy for their overseas support to route the call to the proper resources ...
Instead ... they just cause us to be frustrated as heck with nonsense answers after hours on the phone with technicians "verifying our information" and "analyzing our information we provided" ...
As you can see .... after almost 6 months of this issue .. I'm a bit wound tight over this ...
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mibrnsurg
Expert
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20.4K Messages
9 years ago
All 3 of you contact ATT Uverse Care for help. Click the ATT Uverse Care link in my signature below, send the PM, explain your not subscribed situation.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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msunka
Contributor
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3 Messages
9 years ago
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